Refund & Exchange Policy
At Al Arab Jewellers, we are committed to providing high-quality jewelry and an excellent shopping experience. Please review our policy carefully before placing your order.
Customized Jewelry
All personalized and customized jewelry, including name necklaces, initials, custom sizes, and bespoke designs, is specially crafted for each customer. Therefore, these items are eligible for exchange only and cannot be refunded.
Exchange Eligibility
We offer exchanges under the following conditions:
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Exchange request is submitted within 3 days of receiving the order.
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The item is unused, unworn, and returned in its original packaging.
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A valid proof of purchase is provided.
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Return shipping costs are the responsibility of the customer.
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Approved exchanges will be processed within 7–10 business days after the returned item has been inspected.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.
To process your request, please provide:
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Clear photos or video evidence of the issue.
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Your order number and contact details.
After review, we will arrange a suitable resolution, which may include a replacement or a full refund where applicable.
Important Information
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Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for exchange or refund.
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Sale and promotional items are not eligible for exchange unless they arrive damaged or incorrect.
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Al Arab Jewellers reserves the right to decline any exchange request that does not comply with the terms outlined in this policy.
Contact Us
For any exchange or refund-related inquiries, please contact us:
Email: info.alarabjewellers@gmail.com
WhatsApp: +44 7915 605797
